Only Bank You’ll Ever Need
Premier Financial Products with Superior Service
of TrustBank™ is to be a premier financial service organization
in our market area – that offers superior long-term return
to our shareholders, opportunity for our staff and both financial
and personal support for the market area we serve.
be the bank:
• Whose CUSTOMERS wouldn’t think of banking anywhere
• Whose EMPLOYEES are envied by their peers
• Whose SHAREHOLDERS cherish its stock
• Whose REGULATORS consider it the industry standard
Exceed people’s expectations by proactively helping them
achieve their financial goals.
• Create a dynamic working environment for our staff that
promotes life-long learning and personal growth.
• Be a vital contributor of time, talent and resources to
the communities we serve.
the employees of TrustBank, are held to high standards of integrity,
respect and performance. We are accountable for our actions, our
responsibilities, and for meeting the needs of our customers,
both internal and external. This involves the sincere respect
for the rights and feelings of others. It demands that we refrain
from behavior that might be harmful to ourselves, our coworkers,
our company or that might be viewed unfavorably by customers,
suppliers or the public at large.
– We will treat every person with dignity and courtesy.
We look for ways to encourage and praise others for their accomplishments.
We focus on desired results, not personalities. We treat others
as we would like to be treated.
– We will do what we say we will do. The conduct of each
of us must be in a manner that is responsible and commands respect
for our own integrity and for our positive contributions to the
bank and society. We must be honest and forthright in all our
– We practice a positive, helpful, winning attitude. Disparaging
remarks about our company or team members are not acceptable.
We approach our coworkers and our jobs with a positive can-do
– We believe our success depends on contributions and involvement
by everyone. We are all on this team together. We may disagree
with one another on issues and how to solve problems, but we will
do so constructively and without criticizing the individual. Once
a decision is made, we draw together and support it.
– We believe ordinary people can and should perform
in an extraordinary way. We accept the duty of giving our company
and coworkers our best possible efforts and meeting all performance
expectations each and every day. We make and achieve goals. We
make performance both possible and necessary. Each of us will
become the very best at what we do.
– We will become good communicators. We will strive for
open and honest communication with all staff. Our communications
with customers will be professional and timely.
– Our goal is to exceed customers’ expectations. Quality
is not a department or just a standard to be met; it is a sense
of pride of ownership in one’s work. Quality means knowing
what needs to be done, having the tools to do it right, then doing
it right the first time, every time.
AND ORDERLINESS – We will keep our facilities and
work areas clean and orderly. Personal safety, productivity, and
our customers’ perception are directly affected by our personal
cleanliness and the orderliness of our facilities and work areas.
AND HEALTH – Safety is everyone’s responsibility
at all times. The safety of our work environment depends on the
sincere, constant, and cooperative effort of all of us with our
active participation and support. It is each person’s responsibility
to take action and report any injury, unsafe condition, or unsafe
– We will strive to find a better way of doing everything
we do every day. Tomorrow we will re-invent even better ways
doing everything we do. We will endeavor to be an industry leader
in providing technically advanced products to anticipate customer