Visit trustbank.mobi on your mobile device

Mobile Banking FAQ:

Logging In
Features
Security
"Login Failed" Message

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Logging In

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Use the same access ID and passcode you use to log in to Internet Banking from your PC and click Log in. If you do not have an access ID yet, please contact TrustBank.

If you see a "Login failed" message when you try to log on, click here.

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Features

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Balances: View the available balances of all your online accounts.

History: View the activity in your account for the past 30 days.

Account Detail: View details of all of your online accounts.

Transaction Detail: View details of any transaction processed in the past 30 days.

Transfers: Transfer funds between enabled online accounts. Transfers made before 8:30 pm CDT are processed immediately. Transfers made after the Cut-off Time are processed the next business day.

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Security

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Mobile Banking features the same strong security as TrustBank's Internet Banking. All information is securely encrypted. You can only log in from a mobile device with a browser that can connect securely. The first few times you log in to Mobile Banking, you might be asked to answer a Security Verification Question. If you ever see a warning when you log in that the security certificate does not match the host name, stop and contact TrustBank.

Note: Customer Service never needs your passcode to assist you.

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"Login Failed" Messages

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Login failed. Please try again.
You might have mistyped your access ID or passcode. Try again. If you still see this message, contact TrustBank for a temporary passcode. You must then log in to Internet Banking from a PC and reset your passcode before you can log into Mobile Banking.

Your access has been disabled...
You have entered an incorrect Security Verification Answer or passcode too many times. Contact TrustBank for a temporary passcode. You must then log in to Internet Banking from a PC and reset your passcode before you can log into Mobile Banking.

You have attempted to log in using a temporary passcode...
Temporary passcodes do not work for Mobile Banking. Log in from a PC and reset your passcode before trying again.

The mobile browser doesn't support the required encryption...
The browser on your phone or other mobile device cannot connect to secure sites. Install a new browser or use a different device to log in.

Mobile banking requires the use of cookies...
The browser on your phone or other mobile device does not have cookies enabled. Check your manual to see how to enable cookies. Sometimes cookies are part of the security settings.

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