Frequently Asked Questions
Q: What are DeluxeCard Visa Gift Cards?
A: DeluxeCard Visa Gift Cards are gift cards that are available in dollar amounts ranging from $20.00 to $750.00. They can be used worldwide anywhere Visa debit cards are accepted. The cards are non-reloadable and have a Purchase Fee of $5.95 .
Q: What can the DeluxeCard Visa Gift Cards be used for?
A: DeluxeCard Visa Gift Cards can be purchased as gifts and can also be used for travel, spending, and budgeting. The cards cannot be used at ATMs, or for purchases on credit, as with credit cards.
Q:
Can I use my DeluxeCard Visa Gift Card at more than one merchant?
A: Absolutely! As long as there are funds remaining on your card, and the merchant accepts Visa debit cards.
Q:
Can I use the DeluxeCard Visa Gift Card for online purchases?
A: Yes! You can use the card anywhere Visa debit cards are accepted-in stores and online. However, some online merchants may require Address Verification. This process requires that the billing address be "linked," or assigned, to the card's 16-digit account number. The cardholder must visit www.mydeluxecard.com to register his or her card; this will assign an address to the card. Once the verification process is complete, any merchant requiring Address Verification will be able to link a Billing Address to the card's 16-digit account number.
Q:
What happens if I spend all the funds on my DeluxeCard Visa Gift Card?
A: Your card will no longer be accepted as a valid form of payment. At this time, you can discard the card or keep it as a special reminder of the person who gave it to you.
Q:
How long does it take to receive a DeluxeCard Visa Gift Card?
A: After a card order is submitted, it is immediately processed and produced within one to two business days. Next, it is sent to the recipient via USPS First Class mail. They will receive the card order in the average number of days it takes the U.S. Postal Service to deliver mail from the DeluxeCard issuance facility (located in Wisconsin) to the final destination. Deluxe Financial Services cannot guarantee or expedite the delivery of cards shipped via the U.S. Postal Service.
DeluxeCard Express Delivery, which delivers your order within two business days, is available for an additional $15.00 per card.
Q:
Who do I contact with questions about my DeluxeCard Visa Gift Card?
A: For card information, call DeluxeCard Customer Service toll-free at 1-866-255-9831. For questions about ordering a card over the Web, call DeluxeCard Web Customer Support toll-free at 1-877-878-0441.
Q: How do I activate my DeluxeCard Visa Gift Card?
A: Activating your card is convenient via phone or Internet. To activate by phone, simply call DeluxeCard customer service toll-free at 1-866-255-9831. To activate online, visit www.mydeluxecard.com and click on the "Activate" link under "My Account."
Q:
Can I send a DeluxeCard Visa Gift Card to anyone in the United States?
A: Yes. The card can be delivered to anyone within the United States, including those in Alaska and Hawaii. The cards cannot be sent, however, to post office boxes, APO or FPO addresses, or international addresses.
Q:
How can I check my available balance?
A: Your card available balance can be verified by visiting www.mydeluxecard.com, or by calling DeluxeCard Customer Service toll-free at 1-866-255-9831. Be sure to have your 16-digit card account number ready to access this information.
Q:
Can I add more money to my DeluxeCard Visa Gift Card?
A: Cards are not reloadable. You can order a new card by visiting www.mydeluxecard.com
Q:
How long can I use my DeluxeCard Visa Gift Card?
A: Your DeluxeCard Visa Gift Card expires 24 months from the date of issue. The expiration date is printed on the card. A Monthly Maintenance Fee of $2.50 is waived for the first six months after the date of issuance.
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